The Sound Guy, Inc.
Tech Support Page


You can report technical support issues via e-mail or by using The Sound Guy forum on

Most reported problems have been a result of using plug-ins with unsupported host versions. See our Requirements pages for a list of supported host apps. See the Tech Support Issues page for specific problems relating to your plug-in. Also see the Frequently Asked Questions page for answers to many of the more common questions.

System Requirements, including a list of supported host apps

SFX Machine RT, SFX Machine Pro, Backwards Machine

Tech Support Issues

SFX Machine RT
SFX Machine Pro
Backwards Machine

Frequently Asked Questions

SFX Machine RT
SFX Machine Pro
Backwards Machine

Other Information

Site Map (also doubles as our online Press Kit)

If you are testing in Mac OS X, it's good to know about crash logs. They are located in


(~ means your user home folder). If you experience any crashes, please look in there for the crash log for the host app that crashed and e-mail us the log. It can be very helpful.

For other tech support issues, read the manual or Read Me file and then contact The Sound Guy, Inc. or report the problem on The Sound Guy forum.


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