Most reported problems have been a result of using plug-ins with unsupported host versions. See our Requirements pages for a list of supported host apps. See the Tech Support Issues page for specific problems relating to your plug-in. Also see the Frequently Asked Questions page for answers to many of the more common questions.
Site Map (also doubles as our online Press Kit)
Please contact us if you encounter any problems. Information like OS version, which plug-in, host software versions, CPU type, RAM, motherboard, graphics card, etc. would be very helpful. Note that support is provided only to the original purchaser.
If you are testing in Mac OS X, it's good to know about crash logs. They are located in
(~ means your user home folder). If you experience any crashes, please look in there for the crash log for the host app that crashed and e-mail us the log. It can be very helpful.
For other tech support issues, read the manual or Read Me file and then contact The Sound Guy, Inc. or report the problem on The Sound Guy forum.
SFX Machine home page