Tech Support
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You can report technical support issues via e-mail (preferred) or by using The Sound Guy forum on kvraudio.com.
See our Requirements page for a list of system requirements. Also see the Frequently Asked Questions page for answers to many of the more common questions.
Some known issues:
- In the Macintosh version 1.01, if the program has not yet been authorized (i.e., demo mode), the initial display is a scary combination of the slider screen and the Preset Editor. This has been fixed in the Turd Polisher 1.1.0 update.
- Also, the Macintosh version 1.01 does not correctly display the numerical values on the Preset Editor window. This has been fixed in the Turd Polisher 1.1.0 update.
- In the Windows version, some of the preset descriptions don't quite fit in the Preset Descriptions window.
- Turd Polisher Pro 1.01 gives an error message when used with mono sound files. This has been fixed in the Turd Polisher Pro 1.1.0 update.
- There can be authorization problems if you copied over all your PowerPC files to your Intel Mac machine (including a demo or full installation of Turd Polisher Pro) and then installed Turd Polisher Pro on the Intel machine. This is fixed in Turd Polisher 1.1.0.
- If you have trouble updating to a new version, you may need to first delete the old installation files. (The location of the files is mentioned in the Read Me document.)
Please contact us if you encounter any problems. Information like OS version, host software versions, CPU type, RAM, motherboard, graphics card, etc. would be very helpful.If you are testing in Mac OS X, it's good to know about crash logs. They are located in
~/Library/Logs/CrashReporter
(~ means your user home folder). If you experience any crashes, please look in there for the crash log for the host app that crashed and e-mail us the log. It can be very helpful.
For other tech support issues, read the friendly manual and then contact The Sound Guy, Inc. or report the problem on The Sound Guy forum.